FAQ

To turn on our vibrators, simply press the + button for 3 seconds.

and to turn them off, press the - button for 3 seconds.

Our vibrators are waterproof, so they won't turn on while they're charging. ☺️

Our vibrators are rechargeable via USB cable. There are two pins on the top to which the charger magnetically attaches! 🔋

The cable is included in your order 😉

Charge it for 1 hour for 2 hours of battery life!

If you lose the cable, you can buy a replacement in our online shop!

Always make sure to wash vibrators before and after use.

Regarding Mini Coco and Coco, during washing and use, do not put your finger in the suction opening or press on the membrane. ⚠

This could damage the mechanism and void the warranty.

When your package is shipped, you will receive a tracking link allowing you to follow its progress.

Don't forget to check your spam folder. 😉

We have different shipping options for Metropolitan France:

- Delivery to a collection point, in 3 to 5 working days (excluding weekends).

- Home delivery, in 3 to 5 working days (excluding weekends).

- Next day delivery for all orders placed before noon (working days).

Yes, the package isn't addressed to Puissante and there's no way to know what's inside 😉

Following receipt of the package, you have 14 calendar days to inform us that you do not wish to keep the product.

However, due to the intimate nature of our products, we only accept returns of products that have not been opened, which are therefore still in their blister packs.

We chose medical silicone to manufacture our vibrators because it is a material designed to respect the mucous membrane of the vagina and vulva.

They are also made of ABS plastic (inside), which offers good resistance to your vibrator ❤️.

The quality of these materials is excellent and they do not contain allergens.

Our magic vibrator was co-created with experts and the participation of our community.

It came about thanks to an Ulule campaign launched in January 2021 and the support of 2,535 people. For 45% of these buyers, it was their first vibrator purchase 🤩

Now sold to over 15,000 people, it's suitable for a wide range of users thanks to its various stimulation options 🙌

Coco is intended for use by women, but it can be used by couples !

Whether spooning, doggy style or simply missionary, it's a stimulator that can adapt to each of your positions!

Men can also benefit from this by stimulating the glans and frenulum of the penis, for example 😌

Vibration and suction are two independent functions!

You can choose to fold your Coco to allow for double stimulation, or not! 🙂

Each button is dedicated to the separate activation of the two modes, allowing you to adjust the intensity levels of each to your liking 😉

We can advise you on several small things:

• Try ordering from a computer and not a mobile device.
• Try changing your connection (Wi-Fi, 5G, 4G).
• Try changing your search engine (Google, Safari, Mozilla etc).

Please note that we do not accept payments via Paypal, checks or bank transfers.

First of all, please note that the minimum order for the 3x no-fee payment option is from €100.

Once you have selected the vibrator you wish to purchase, we invite you to click on the white “add to cart” button.

Do not click on “buy with one click”.

A window will appear with the contents of your cart, with a blue "validate my cart" button. Click on it.